FAQ
FAQ / Customer Service
Common questions about the service we offer our clients.
Including all about images, the cards and customer service questions.
photographs
The quality of the photos you provide makes the difference between a good memorial card and a great card. Please take a few moments to read about photo requirements.
Images viewed on screens my look sharp but may not print well and this
comes down to image resolution. Image resolution is the amount of detail an
image holds. In digital images, this detail is usually measured in dots per inch
(dpi). The more dots (or pixels) in the image, the clearer it will be in print.
300 dpi is the preferred resolution.
Original photo files from your camera (perhaps stored on your computer),
directly from your phones camera library or high resolution scans of your
original prints work best.
When a printed image is very low resolution it will look blurred or even display
in squares (pixels).
No. Screen shot images are compressed in the process and have very low
resolution making them unsuitable for print.
No. Images taken from social media are compressed in the process and have
very low resolution that is not suitable for print
Yes, we are more than happy to scan your photo prints free of charge
No. Files are compressed when sent via messaging lowering the image
resolution. We ask that you please send us all of your digital photos via
email. If sending from your phones photo library, you will be given a file size
options to pick from. Please choose the largest file size.
When choosing the photos for a memorial card it is important to consider
things like cropping (is there enough space around the image for the designer
to work with). Take care when choosing photos with hats and glasses. Hats
often cast shadows on the face while glasses sometimes have reflections that
obscure the eyes.
We do offer photo restoration and background editing for an additional fee.
Please ask about this service.
My Cards
Yes, you are very welcome to provide your own poems and prayers.
Yes, you are very welcome to provide your own photos and images however,
please refer to the section on photographs to check the requirements.
Yes, you will receive a sample proof in PDF format via email that you can
share with family for proofing. We will provide one additional revision free of
charge after which a charge of €10 per proof will apply.
Unfortunately no. Our cards are professionally printed using the highest
quality lithographic printing process and have a gloss laminate finish. It is not
possible to print one off samples in this way. We do however offer free
samples of our stock cards if you wish to see and feel the quality of our cards.
Yes, we provide white envelopes with all of our orders. We also provide a free
5×7 momento photograph with your order.
Yes, all of our cards have a gloss laminate finish unless you ask for an
alternative.
Folded Memorial Cards
74mm x 104mm (when folded)
Wallet Cards
55mm x 85mm
Bookmarks
60mm x 170mm
Acknowledgement Cards
90mm x 114mm
Yes, if there is another size you would like please talk to us.
Yes, our minimum order quantity is 50.
There may be differences between screen colours and print colours due to
different computer screens and phone screens having different colour
characteristics.
Yes, we keep all card designs on file so you can order more later if required.
We ask that you allow 2 weeks from when you have approved the design.
Yes, we deliver to addresses in Ireland and Internationally. We also offer a
free collection service.
Contact Us
Customer Service
Please get in touch with us if your order has not arrived and we will
investigate.
We ask that you contact us as soon as possible in writing in the unlikely event
of a printed error.
Our name/design copyright is printed on all cards, as is standard print industry
practice.